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Terms of Use

[Update: 01/07/2021]


Please take the time to read these terms and conditions.  By using Our Website and the Services and information offered on Our Website, you are agreeing to these terms and conditions.

If you purchase services through our Website, there will be additional terms and conditions relating to the purchase.  Please make sure you agree with these terms and conditions, which you will be directed to read prior to making your purchase.


Services means Accounting & Business Services
the Website means the website www.ELTAX.com.au
We / Us etc means ELTAX Pty Ltd and any subsidiaries, affiliates, employees, officers, agents or assigns.

Accuracy of content

We have taken proper care and precautions to ensure that the information we provide on this Website is accurate.  However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site.

The information contained on this Website should not take the place of professional advice.


The Website is made available for your use on your acceptance and compliance with these terms and conditions.  By using this Website, you are agreeing to these terms and conditions.

You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations.

You agree that you will not use, nor will you allow or authorise any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Website or the Services.

To ensure a safe working environment for our team, they have the right not to be subjected to any customer behaviour/abuse that includes:

  • Threats of physical harm or violence
  • Inappropriate religious, cultural or racial insults
  • Homophobic, sexist or other derogatory remarks
  • Abusive comments on social media

We reserve the right to refuse or terminate service to anyone that are abusive through any forms of communication including but not limited to phone, social media messaging & email. Any further abuse or harassment after warning will be referred to legal authorities including the police.

Indemnification for loss or damage

You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.

Intellectual property and copyrights

We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law.  Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a License Agreement.

If you wish to use content, images or other of our intellectual property, you should submit your request to us at the following email address:



The trademarks and logos contained on this Website are trademarks of ELTAX Pty Ltd.  Use of these trademarks is strictly prohibited except with Our express, written consent.

Links to external websites

This Website may contain links that direct you outside of this Website.  These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, it’s contents or any associated website, product or service.  We accept no liability for loss or damage arising out of or in connection to your use of these sites.

You may link to our articles or home page.  However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing.  We may withdraw our consent to you linking to our site at any time by notice to you.

Limitation of Liability

We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services.  Statements made are by way of general comment only and you should satisfy yourself as to their accuracy.  Further, all of our Services are provided without a warranty with the exception of any warranties provided by law.  We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services.

Information Collection

Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Services, is governed by our Privacy Policy.  By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy.  To view our Privacy Policy and read more about why we collect personal information from you and how we use that information, click here.


All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy.  However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of New South Wales, Australia.  Any disputes concerning this website are to be resolved by the courts having jurisdiction in New South Wales.

We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.

Your Privacy. Please read our Privacy Policy.

Copyright/Trademark Information. Copyright ©. All rights reserved. All trademarks, logos and service marks displayed on the Site are our property or the property of other third-parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.

Refund Policy

DASP application

ELTAX Accountants does not provide refund in the following situations:

  • DASP process is suspended due to the client is return to Australia or not leave Australia
  • Client fails to provide the documents required by Superfund companies or ATO (the Superfund companies and ATO have the right to request various types of documents including bank statement , prove of address, prove of change name)
  • DASP application has started (e.g. documents have been prepared, the application has been submitted, the cancellation visa documents have been prepared, etc.), and the client temporarily choose to suspend or stop DASP application
  • For a private reason, client decide not to continuous the application
  • If the fund balance more than AUD$5000, Superannuation company may request additional certificate (fee applied)

If you need a refund, please note that our company there will be an administrative fee of AUD$50.

Tax return service or other accounting services

ELTAX Accountants do not provide refund in the following situations:

  • The tax return has been drafted/prepared/lodged, and the client decides to suspend or stop the tax return service
  • The tax return has been drafted/prepared/lodged, client are not satisfied with the amount of tax refund or tax payable
  • The tax return has been lodged, the tax return amended by Australia Taxation Office to be a non-tax resident tax return (i.e. working holiday visa holder)
  • For personal reason, client chooses to suspend or stop the tax service
  • Tax return process has started (i.e. Tax return drafted, contacted the Australia Taxation Office or providing tax information, etc.), and the client chooses to suspend or stop the service

Please note that ATO has the final right to modify the tax return, including tax residency status, and any other content in the tax return.

If a refund is required, the company will charge an administrative fee of AUD$50.

The company is committed to providing clients with high-quality accounting services and tax services. If you are not satisfied with our company’s services, please feel free to contact our customer service representative.


Contact Information

Should there be any questions or enquiries related to our terms and conditions of services, please contact us via post or email. Thank you.

Postal Address: PO Box 1154, Chatswood NSW 2057

Email: info@eltax.com.au

Professional Liability Capping Scheme

Liability limited by a scheme approved under Professional Standards Legislation.

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Suite 603, Level 6, North Tower, Chatswood Central, 1-5 Railway St, Chatswood NSW 2067

Postal Address:

PO Box 1154, Chatswood NSW 2057


Australia: +61 (02) 9054 0610
Hong Kong: +852 2127 0778



Office Hours:

Monday – Friday, 9:00am – 5:00pm (AEST)

Professional Liability Capping Scheme

Liability limited by a scheme approved under Professional Standards Legislation.